FAQs/Guides

1-I have not received a confirmation email/SMS?

Firstly, please check the email address & contact number that you entered at check out is correct.  If so, please check your junk mail too, if it is still not received then you can use the CONTACT US section and we will look into this for you. Please send us the full name used on your order to help us locate it.

2-How can I place an order?

Once you have found the product(s) you want, it’s time to place your order!

  • Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you will see a list of the products you have selected, the price, quantity, subtotals and grand total.
  • Once you have added all products into your shopping cart, click ‘Proceed to checkout’.
  • Enter billing and shipping information.
  • Choose your payment mode. (COD or through Credit Card)
  • Review and submit your order
  • Check your Order Summary.
  • Once you place your order, you will receive an Order Summary containing your Order Number and confirmation on your email/SMS

We only accept orders for delivery in Pakistan.

3-Can I cancel my order?

A cancellation request depends on the status of the order. If your order has been shipped, it cannot be cancelled. We aim to ship your order as soon as possible so please take extra care when selecting your items.

4-How long will my order take to arrive?

Order processing time is 2-5 business days. 

5-Are Glowleaf products Halal?

Our products are 100% Halal. We strongly adhere to our religious values & refrain from using any thing that conflicts with them in any way.

6-Can I be on your PR list?

The best way to be recognized is via our social channels, we recommend that you keep posting your amazing content and don't forget to tag @glowleaf_herbal & @glow_leaf_skincare in your posts and use our hash tag #glowleaf so the team can  easily see your posts! 

7-Are your products suitable for all skin types?

Yes, our skincare products are formulated to be suitable for all skin types, including sensitive skin. However, we recommend doing a patch test before applying any new product to your face to ensure compatibility.